1. Introduction
   Welcome to Ultra Klean! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or engaging our cleaning services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

2. Definitions
   “Company,” “we,” “us,” or “our” refers to Ultra Klean, the provider of cleaning services.
   “Client,” “you,” or “your” refers to the individual or entity who engages our services.
   “Services” refers to the cleaning services provided by Ultra Klean.
   “Website” refers to our website, located at ultraklean.com.au.

3. Services
   3.1 Scope of Services: Ultra Klean provides residential and commercial cleaning services as described on our website or in any written agreements. The exact nature of the services will be agreed upon at the time of booking.
   3.2 Modifications: We reserve the right to modify the scope of services, including changes to pricing, service availability, or any other aspect of our services. Clients will be notified of significant changes before their next scheduled service.

4. Booking and Payment
   4.1 Booking: Clients can book our services through our website, via phone, or through other communication methods provided by us. Bookings are subject to availability.
   4.2 Payment Methods: We accept payments through various methods, including credit/debit cards, bank transfers, and digital wallets. Payment in full is due at the completion of booking unless otherwise agreed.
   4.3 Cancellations and Rescheduling: Clients may cancel or reschedule a service by providing at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of $50.

5. Client Obligations
   5.1 Access: Clients must provide access to the property at the agreed-upon time for cleaning services to be carried out. If access is not available, the service may be rescheduled, and a fee may apply.
   5.2 Safety: Clients must ensure that the property is safe for our staff to work in. This includes, but is not limited to, securing pets, and providing a hazard-free environment.
   5.3 Personal Belongings: We recommend that clients store valuable or fragile items in a safe place during the cleaning service. Ultra Klean is not responsible for any loss or damage to personal belongings unless caused by our negligence.

6. Service Guarantee
   6.1 Satisfaction Guarantee: We strive to provide the highest quality of cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours, and we will make reasonable efforts to rectify the situation.
   6.2 Limitations: Our guarantee does not apply in cases where services could not be fully completed due to factors outside our control, such as lack of access or unsafe conditions.

7. Liability
   7.1 Limitation of Liability: To the maximum extent permitted by law, Ultra Klean will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability in any case will not exceed the amount paid by the client for the service in question.
   7.2 Insurance: Ultra Klean providers are fully insured, ensuring that both our clients and staff are protected during the course of our services.

8. Privacy
   8.1 Data Collection: We collect and process personal information as described in our Privacy Policy. By using our services, you consent to such processing.
   8.2 Confidentiality: We will take reasonable steps to ensure the confidentiality of any personal information provided by clients.

9. Termination
   9.1 Termination by Client: Clients may terminate their service agreement with Ultra Klean by providing written notice. Any outstanding payments must be settled before termination.
   9.2 Termination by Ultra Klean: We reserve the right to terminate service agreements at our discretion, with or without notice, in cases of non-payment, violation of these Terms, or other justifiable reasons.

10. Dispute Resolution
    10.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Ultra Klean operates.
    10.2 Dispute Resolution: In the event of a dispute, both parties agree to attempt to resolve the matter amicably. If a resolution cannot be reached, the dispute may be escalated to mediation or arbitration as per the applicable laws.

11. Changes to Terms
    Ultra Klean reserves the right to modify these Terms at any time. Clients will be notified of any significant changes, and continued use of our services will be deemed acceptance of the new Terms.

12. No Warranty
    Ultra Klean makes no warranties or representations regarding the suitability, reliability, availability, timeliness, or accuracy of the services for any purpose. All services are provided “as is” without warranty of any kind, either express or implied.

13. Force Majeure
    Ultra Klean will not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, strikes, natural disasters, or unforeseen events.

14. Subcontracting
    Ultra Klean reserves the right to subcontract any cleaning services to qualified third-party providers. These third-party providers are subject to the same standards as Ultra Klean employees or contractors.

15. Amendments
    Any amendments or modifications to these Terms will be communicated in writing or via email and will take effect 30 days after notification unless otherwise specified.

Contact Information
For any questions or concerns regarding these Terms, please contact us at:

Email: info@ultraklean.com.au
Phone: 1300 303 959